Terms And Conditions

It is required by law that we provide you with this information and ask you to read it carefully before using our service. However, we have tried to keep our Terms and Conditions as short and as easy to read as is possible.

Breaking Free Ltd accepts orders by email and will confirm that these have been received, and that they are being processed, by sending an email back to you.

In this email to you we will confirm the details we have received regarding your order: including name, address, the detail of your product order and it's cost, as well as the cost of sending it to you. We will also issue you with a reference number to make it easier for us to find your order more quickly, should you need to contact us.

These Terms and Conditions shall be governed and interpreted in accordance with the laws of England and Wales.

These terms and conditions do not affect your statutory rights.

We Only Sell In UK

Delivery

We try to get all orders received by 12 noon out the same day.

Priority is a next working day delivery service (i.e. not weekends or bank holidays)

Standard service is 2-5 working days.

You should get your order in about a week or under. If you do not please ring 01252 724347.

We will contact you if goods are out of stock and give you a date.

Although we will make every reasonable effort to ensure your products are delivered within the set timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partners.

We only deliver in the UK.

Standard (from £5.00) delivery you should receive your order in 3-5 days working days.

Priority delivery (from £7.50) is sent out on a next (working) day services for orders received by 12 noon (mainland only, Scotland 2-3 days)

Although we will make every reasonable effort to ensure your products are delivered within the set timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues.

Please make sure someone will be available to sign for your goods.

Free Postage items only covers UK mainland (excluding Highlands & Islands)

UK Highlands & Islands post codes that are not included in free postage are:

AB10-38, AB44-45, AB51-56,HS1-9, IV1-63, KA27-28, KW1-17, PA38, PA41-49, PA69-70, PH15-26, PH30-44, PH49-50, TR21-25, IM1-9, IM99 ZE1-3 JE1-4, GY1-9, BT1-94, PO30-41

We try to process and dispatch all orders (received by 12 noon) the same day as we receive them.

If an item is out of stock we will contact you ASAP with either an estimated arrival date or an alternative item.

For Non mainland orders over 1kg we will email you the cost before dispatch. Please note that all postage services require a signature, so make sure someone will be available to sign for your goods.

Security

All of your personal information, including your credit or debit card number, name and address any order details that you submit to us, will remain in an encrypted format on our server. Your card details will always be kept behind a firewall, which is in place to protect confidential information, on an SSL (Secure Socket Layer).

Disclaimers

Website Links.

We may provide links to other websites. Although chosen carefully, we accept no responsibility for these links and do not endorse their contents. If you decide to access other websites, you do so at your own risk.

Warranty Claims

Should you have cause for complaint all you have to do is contact us. Keep the dispatch note that arrives with your goods, as you will need to quote the invoice number and date. If the goods are defective we will replace it free of charge or offer a full refund including your shipping costs.

Returns Policy – Changing Your Mind

If, when your goods arrive, you simply decide you don’t want them after all, you have the following 7 working days in which to notify us that you want a refund. We will give you a refund within 30 days of this notification. The cost of returning the goods to us in this situation is your responsibility. The goods must be returned within 30 days of your notification in a saleable condition. This does not affect your statutory rights.

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

  • Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
  • Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Breaking Free Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new torch from us we would accept their old torch and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.